Win Customer Loyalty With This Simple Strategy Give your customers better service, greater value and more attention. Stay in front of these folks. Send out follow-up letters and emails. Same goes for follow-up calls. Deliver them on time…as promised. Used properly your phone is a fantastic CRM tool for delivering that “personal touch” to customers on the brink of switching to a competitor. It’s is all about building relationships. And that takes time. The key is follow-up calls. They keep you in front of your prospects. Work your follow-up calls into a methodical strategy that moves your prospects through your […]