Is your "phone voice" suited for new client outreach? Easy to fool yourself into making mistakes.
Getting appointments phone prospecting on the first call is rare.
Regardless of whether you outsource your appointment setting or do it yourself, don't try getting appointments by phone prospecting on the first call.
Q: What goals are realistic for getting appointments by phone prospecting?
A: Effective lead generation and list building are about qualifying prospects for future contacts.
Once you realize that B2B appointment setting is not the goal of your first call, the monkey is off your back.
You are calling to get information.
That means finding out if your prospect qualifies for being added to the front end of your sales funnel.
Your goal: find the folks interested --- more or less --- in what you offer.
How to do it?
Ask for a show of hands.
There, that's the goal of your cold call --- (1) finding the right prospects; (2) separating them from the crowd: then (3) qualifying their interest level.
My goodness --- now you have three goals!
Also, phone prospecting and B2B appointment setting is a form of direct marketing.
And building a highly targeted database is the key to any successful direct marketing campaign.
Therefore, view each call as a means for fine tuning your sales funnel and B2B appointment setting database.
It's a work in progress that never ends!
Q: How do I pitch my B2B call?
A: Always use a script. It keeps you focused and in control of the call.
Make your introduction short, simple, to the point --- something you can deliver in twenty seconds...without being rushed.
Relax and be yourself.
After that, the rest is easy!
Remember, the phone is a great way to build prospect lists, increase customer loyalty and win sales.
The secret is to keep your call relaxed, almost informal tone.
Q: How do I qualify Sales Prospects?
A: Conclude your introduction with a simple "yes" or "no" question.
How your prospect answers will indicate if they are a qualified prospect...or a prospect you want to drop.
Used early in your call this simple question helps you spot good prospects from the not so good prospects.
Remember that crowded room example?
Your question is asking for a show of hands.
Some folks will raise their hands, some will not.
Your b2b appointment setting and revenue stream develop over time from the folks who raise their hands.
Q: How do I know my Script is working?
A: That's easy --- delivering your "pitch" without interruptions from your prospectis a sign that your script is working --- keeping you and your prospect focused on your delivery.
Q: OK to read my Script...or memorize it?
A: Reading is fine. The secret is making your delivery appear unrehearsed.
Follow Winston Churchill.
His speeches are among the greatest in the English language.
He toiled endless hours over their every detail.
Yet when delivering them he appeared completely at ease... almost casual in his presentation.
Hence, his quip that “The very best impromptu speeches are the ones written well in advance.”
Getting Appointments Phone Prospecting Update
This article in FORBES may unsettle your B2B appointment setting strategy.
Reading it may force you to rethink how you go about getting and keeping customers.
Prospecting B2B In The Age Of The Customer
Called 7 NEW RULES FOR PROSPECTING IN THE AGE OF THE CUSTOMER it tells of the shift in the marketplace of business to business sales.
Buyers no longer need you the seller in front of them to make intelligent buying decisions.
Your importance to a buyer is vastly diminished if you follow old way selling habits.
Forget prospecting for appointments.
The digital age has pushed appointment setting off the high ground it held for so many years.
Sure, face-to-face appointments matter...but their significance in the sales cycle has faded.
The importance of this dynamic for anyone in B2B sales and marketing cannot be understated.
Bottom Line: If you are prospecting for appointments you are playing a loser's game.
Get over it. Or get yourself another job --- but not in sales.
With that in mind my page on prospecting for new clients also may be worth a look.