Discovery Call Telemarketing Process

Effective discovery call telemarketing process 

discovery call telemarketing process
George Clay

I'm talking about speaking directly with your prospects by phone to show your prospects that

What you do is different.

What you offer is different.

And that YOU are different.

This is where an effective discovery call telemarketing process helps   ---- something  you are not used to doing yourself...and probably not something you are used to receiving in your office.

How I make those calls and why they succeed I'll get to in a few more paragraphs (scroll down now, if you can't wait).

What's key is branding yourself so your prospect is comfortable not just speaking with you and listening to your "pitch"...but agreeing to learn more about what you can do for him or her.

discovery call telemarketing process
Me doing discovery call outreach

For this to take place you need an effective follow-up process for each prospect you have qualified as a good prospect.

This kind of follow-up is not sending out email blasts. 
It is NOT one-call appointment setting.
And it's NOT intrusive or annoying like the telemarketing calls you are used to getting.

But something entirely different.

It's  an old-school discovery call telemarketing process.

And don't kid yourself.

You know that even if you had time you would do anyting but work the phones and make those real-time follow-up calls. Just something you are not cut out to do.

So you get other people to make those calls for you.

You hire a telemarketer.

Or you outsource to a telemarketing call center.

And happy you are because no matter who you hire for telemarketing they tell you the same story -- how many dials per hour they make and what you can expect in appointments per day.

Sound familiar?

Either way you probably end up with mostly junk leads that go nowhere.

Then there's your sales rep problem --- remember, you're paying them to bring you new business.

You leave it to them for direct outreach to your prospects and to your customers.

But they tell you the same story...over and over ---discovery call telemarketing process

--- how they want to make those calls...but never get around to actually doing it (even your best reps are too busy handling their own customers to develop new ones).

And what about voice-mail and email?

You and everyone else looking for new customers have over-used voice-mail and email so much that your messages are pretty much ignored and left unaswered.

Effective Discovery Call Telemarketing Procees For You

To help you determine if I'm a good fit for what you need I'll give you a detailed summary of my high-end phone prospecting services.

First of all, I do NOT outsource to  call centers.discovery call telemarketing process

All the prospecting and follow-up calls I do myself.

  • Intro call…real-time interaction with decision-maker or get the name of that decision-maker. I recommend NOT sending out email until I contact and qualify that individual and once done…I confirm their email and mention I will be sending follow-up to them.
  • I email you --- immediately --- the results of my call and what you are to send the prospect. Helpful if you and I figure out what key data points you want collected by me in the opening call.
  • Your follow-up email could open like this: My colleague, George Clay, Spoke with you today about blah blah blah…and asked that I follow-up with more info on our services…
  • You send the email…and then—according to the time-line given me by the prospect in my intro call --- I recontact that prospect real-time and ask if info received..any questions..any needs we can help them with etc….if note…I if I can contact say 30 days or so or if ok to check back time to time.
  • I email you immediately their response and at this stage good to either email again and/or snail mail. Keep the snail mail and email on-going ---educating and informing about special offers, etc.
  •  That’s the effective discovery call telemarketing process.
Relationship building…credibility building…follow-up that makes you stand out from the pack.
George Clay

Does this give you the big picture of effective high-end phone prospecting vs. the one call and done appointment-setting pitch?

The latter we can try…see if it works …either on opening call or follow-up.
Keep testing new twists!
As you can see, an effective discovery call telemarketing process  does not yield results overnight.
But sure beats one-call telemarketing.
Establishing Personal Contact

Working the phones and making the calls I establish one to one personal contact with your new business prospects in a very personal way...ahead of the bigger companies with larger, less personalized sales and marketing organizations.

My discovery call telemarketing process is NOT mass volume telemarketing.Discovery Call Telemarketing Process

Nothing like that.

I do NOT outsource to third party call centers. All direct outreach and B2B telemarketing I do myself. Period!

What my discovery call telemarketing process can do for you...

  • Build your prospect list with introductory cold calls.
  • Develop these prospects with lead nurturing follow-up calls.
  • Get you Appointments by methodically working this prospect list.
  • Make your sales process more efficient so every sales lead gets followed up.
  • Give you full notes & clear records of each sales prospecting call at all stages.
  • Give you DAILY Call Outcome Reports so you can share information and adjust tactics.
  • Save you money…by testing small B2B Sales Generation TRIAL PROJECTS.

If you want a practical way to get and keep customers, then one great advantage you can give yourself is to TEST the proven efficiency of an effective discovery call telemarketing process. I can help you accomplish this in ways that are practical and easy to test.

Let's work together